Rezidomestics · Moby

Terms of service

Last updated 5 August 2026

These terms govern use of Moby by an organisation and the people it authorises. They form a contract between that organisation (“you”) and GetMakSolutions Limited t/a Rezidomestics (“we”, “us”), a company registered in England and Wales under number 13567768, whose registered office is 8 Manser Road, Rainham, Essex, RM13 8NL.

1. The service

We provide Moby as a hosted service, together with the portals, mobile applications and interfaces we make available as part of it. We improve it continuously. We will not remove a material feature you rely on without giving you reasonable notice.

Your subscription plan determines which features are available to you. Features outside your plan are not accessible, and no statement made in marketing material overrides the plan you actually hold.

2. Accounts

You are responsible for the accounts you create and for the actions taken under them. Credentials must not be shared between people. You must tell us promptly at security@moby.living if you believe an account has been compromised. We may suspend an account immediately where we reasonably believe it is being used to attack the service or to access data it should not.

3. Acceptable use

You must not use the service to store or send unlawful, abusive or infringing content; attempt to access another organisation's data; probe or disrupt the service other than under our disclosure policy; resell access without our agreement; or send messages that breach the electronic marketing rules that apply to you. You are responsible for having a lawful basis for the messages you send through the service to the people you serve.

4. Your data

The data you and your users put into the service remains yours. We do not sell it, we do not use it to train models, and we use it only to provide and support the service to you and as your instructions require.

For that data we act as your processor and you act as controller. Our processing terms, including the list of sub-processors and our security measures, are set out in the privacy notice, the sub-processor register and the security statement, which are incorporated into these terms. Each of us will comply with the data protection law that applies to it.

5. Fees and payment

Subscription fees, usage charges and any one-off charges are those shown for your plan when you subscribe. Unless agreed otherwise, subscriptions are billed in advance and usage charges in arrears. Fees exclude VAT, which is added where applicable — our VAT registration number is 425474296. We may change prices with at least 30 days' notice, effective from your next renewal.

Where the service collects payments from your own customers, those payments are made to your payment account and you are the merchant of record for them. We are not party to the transaction between you and your customer.

If an invoice from us is unpaid we may suspend access after giving you written notice and a reasonable opportunity to pay.

6. Third-party services

The service integrates with providers such as payment, messaging, mapping and storage providers. Those integrations depend on the provider's own availability and terms, and an outage or change at a provider may affect the corresponding feature. Where you connect your own account with a provider, your agreement with that provider governs it.

7. Availability and support

We aim to keep the service available at all times and to carry out planned maintenance outside normal working hours where we can. We do not commit to a specific uptime figure in these terms; where an organisation needs a service level commitment we will agree one separately in writing. Support is provided by email at support@moby.living.

8. Intellectual property

The service and everything in it, other than your data and your brand, is owned by us or our licensors. You may use it for your own business for as long as your subscription lasts.

If you send us feedback or suggestions we may act on them freely and without obligation.

9. Confidentiality

Each of us will keep the other's non-public information confidential, use it only for the purpose of this agreement, and protect it with at least reasonable care. This does not apply to information that is already public, independently developed, or required to be disclosed by law.

10. Warranties and liability

We will provide the service with reasonable skill and care. Beyond that, and to the extent the law allows, the service is provided as-is and we exclude implied warranties.

Neither of us is liable for indirect or consequential loss, or for loss of profit, revenue or anticipated savings. Except for your obligation to pay fees, either party's total liability in any twelve-month period is limited to the fees paid or payable by you in that period. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

11. Term, termination and getting your data out

A subscription runs for the term you selected and renews unless either of us gives notice before renewal. Either of us may terminate for material breach that is not remedied within 30 days of written notice.

On termination you may export your data through the service, or ask us for an export, for 30 days. After that we delete or anonymise it within 90 days, except where we must keep records for legal or accounting reasons — see the retention section of the privacy notice.

12. Changes to these terms

We may change these terms, and will give at least 30 days' notice of a change that materially disadvantages you. Continuing to use the service after that means you accept the change; if you do not, you may terminate before it takes effect.

13. General

Neither of us may assign this agreement without the other's consent, except to a successor of its business. If any provision is unenforceable the rest survives. These terms are the whole agreement between us on their subject matter. They are governed by the law of England and Wales, and its courts have exclusive jurisdiction.